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Getting started

  1. Check your plan — Surveys require Pro (or Trial/Free). Usage shows whether surveys is enabled.

  2. Create a survey — Go to Surveys → Create survey: pick a domain, add questions (NPS/text/MC), and configure popup triggers if needed.

  3. Activate — Set status to Active. Only active surveys appear in the tracker config.

  4. Embed the script — same feedback.js as Feedback:

    <script src="https://usertrax.io/feedback.js" data-key="YOUR_AUTH_KEY" defer></script>

  5. Test — Popup shows after the delay (or on exit intent). Inline:

    <div data-usertrax-survey="SURVEY_ID"></div>